This depends on what form of arbitration you choose to follow. If you opt to use traditional arbitration, you and the opposing party may decide on an arbitrator together, or have one recommended to you by the courthouse you have been filing with. If you choose to use Online Dispute Resolution (ODR) to resolve your small claims dispute, the platform will assign you an arbitrator, either randomly chosen, or based on their industry expertise. This arbitrator will review your claim, and gather the evidence that both parties have submitted. After moderating an online hearing, during which both parties may be questioned, the arbitrator will take some time to deliberate, and deliver a prompt and fair verdict.