It looks like someone has filed a claim against you, using Zeyo. There are probably very few things worse than having a claim brought against you, but there is one thing we’re certain of: our process is a much, much better alternative to going to civil court. The civil court process is expensive, inconvenient, exhausting, and can be embarrassing. So while having a claim brought against you is never the best, it could be worse: it could have been brought against you in civil court.
Zeyo is a neutral, online court of arbitration that provides a forum for two parties to resolve a dispute. Our process is meant as a last resort before needing to go to civil court. Your opponent has chosen to use our platform to invite you to settle the dispute in front of an arbitrator, or to settle the matter immediately with legally binding paperwork. Our process is neutral, confidential, much quicker than going to court and provides legal paperwork that ensures this matter will be settled once and for all. If you choose to not accept this invitation to resolve the matter on Zeyo, you may end up being sued in civil court. In fact, more than 50% of respondents who chose not to accept the invitation to arbitrate via Zeyo end up being sued in civil court.
In the email you received about the claim brought against you, click "View Claim." This will take you to a page that looks like the image on the right. If you received certified mail, go to the URL listed in your mailed documents.
Your options to resolve the dispute are to Schedule a Hearing in front of a neutral arbitrator, or to Settle Right Away. If you’d like to schedule a hearing, select that option and a date that is convenient for you. If you’d like to settle the matter with out a hearing, select “Settle Right Away.” This option allows you to settle the matter almost immediately (and at a 15% discount of the claim amount). You will be provided with the legal paperwork that will ensure the matter is settled for good.
If you chose to have a hearing, you will be brought to a case details page. Here, you can upload evidence, add witnesses or authorized representatives, and message the opponent, Zeyo, and the arbitrator as you prepare for your hearing. Our hearings are conducted via video conference with a neutral arbitrator.
On your chosen hearing date and time, a neutral arbitrator will review both sides of the case via video conference, and make a legally binding, court enforceable decision. This decision will come with legal paperwork. If you win your case, nothing is owed. If you lose, you will owe the claim amount.